FAQ

1. What types of products do you offer?
We specialize in digital products for home and living decor, including wall art, door signs, seasonal and holiday decor, kitchen and dining decor, organization and labeling SVGs, kids' room decor, bathroom decor, and plant and garden markers. Each item is available as a downloadable file that you can print or use with compatible machines like Cricut or Silhouette.

2. How do I download my purchased files?
Once your purchase is complete, you'll receive a download link via email. You can also access your downloads from your account on our website under "My Purchases."

3. What file formats do you provide?
Our digital files are available in several formats such as SVG, PNG, PDF, and JPG. We include the formats suitable for the specific product, so check the product description for more details.

4. Can I use these files with my cutting machine (e.g., Cricut, Silhouette)?
Yes! Many of our products are specifically designed for use with popular cutting machines. Please ensure that your machine supports the file format before purchasing.

5. Are there restrictions on how I can use these files?
Our files are intended for personal use and may not be resold or distributed. If you're interested in using them commercially, please contact us for licensing options.

6. Can I get a refund or exchange on digital products?
Due to the nature of digital products, we cannot offer refunds or exchanges. However, if you encounter any issues with your files, please contact us, and we'll be happy to help resolve the problem.

7. How do I print my digital decor files?
For the best results, use a high-quality printer or take your files to a professional print shop. Each listing provides details about recommended print sizes and formats.

8. I purchased the wrong product by mistake. Can I switch it for another?
Please reach out to us within 24 hours if you made an error during purchase. While we don’t typically exchange digital items, we’ll do our best to assist you.

9. Can I customize the files I purchased?
Yes, many of our files can be customized using design software such as Adobe Illustrator, Canva, or similar tools. Please check the product description to ensure it supports customizations.

10. Do you offer any special discounts or bundles?
We periodically offer discounts and bundles on seasonal decor and popular items. Be sure to sign up for our newsletter to stay updated!

11. How can I contact you if I have questions?
Feel free to reach out to us via our Contact page or email us directly at elenartnest@gmail.com. We’re here to help!